Passion 69 Mall Refund and Return Policy
In the Passion 69 store, we value your satisfaction and privacy. Due to the personal nature of our products, we have specific policies in place regarding returns and refunds to ensure health, safety, and discretion.
1. Return Eligibility
For health, hygiene, and safety reasons, we are unable to accept returns or exchanges on any adult products once the packaging has been opened or the security seal has been broken.
Non-returnable items include but are not limited to:
- Vibrators, dildos, and massagers
- Lingerie and intimate wear
- Lubricants and personal care products
- Condoms and contraceptives
- Any item marked as final sale
We only accept returns in the following cases:
- If the product arrives damaged or defective
- If you receive the wrong item
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- You must contact us within 7 days of delivery
2. Refund Process
If your return is approved, you will receive a refund to your original payment method within 7-10 business days after we receive and inspect the returned item. Shipping fees are non-refundable.
We reserve the right to refuse returns that do not meet the above conditions.
3. Return Request Procedure
To request a return:
- Email us at [Your Support Email] with:
- Your order number
- A photo of the product (if damaged/defective)
- A description of the issue
- Our team will review your request within 48 hours
- If approved, we will provide instructions for the return
Do not send items back without contacting us first. Unauthorized returns will not be accepted.
4. Cancellations
Orders may be canceled within 1 hour of being placed by contacting us at [Your Support Email]. After that, we cannot guarantee order cancellation as it may have already been processed.
5. Shipping Costs for Returns
If the return is due to our error (defective or incorrect item), we will cover the return shipping costs. Otherwise, the customer is responsible for any return shipping fees.
6. Discreet Packaging Guarantee
All orders are shipped in plain, discreet packaging with no indication of the contents or store name to ensure your privacy.
